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Knowledge management is the systematic process of capturing, organizing, storing, and sharing an organization’s knowledge, information, and expertise. It is important for your organization because it helps improve decision-making, fosters innovation, and enhances productivity by making information easily accessible and enabling continuous learning.

Key components include knowledge capture, storage, organization, retrieval, sharing, and continuous improvement through feedback and updates.

Valuable knowledge can be identified through surveys, interviews, documentation, and feedback from employees. Capture methods include documenting best practices, lessons learned, and creating knowledge repositories.

Implement access controls, encryption, and user permissions to protect sensitive information and ensure it is only accessible to authorized personnel.

Measure success through key performance indicators (KPIs) such as improved decision-making, reduced time to resolve issues, increased productivity, and employee engagement.

Effective knowledge management can enhance your organization’s performance and efficiency by reducing duplication of efforts, accelerating problem-solving, and fostering a culture of learning and improvement.

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